Scale or ScaleFail

Scaling Up Excellence
Scaling Mantras
  • Spread a mindset, not just a footprint.
  • Engage all the senses.
  • Link short-term realities to long-term dreams.
  • Accelerate accountability.
  • Fear the clusterfug.
  • Scaling requires both addition and subtraction.
  • Slow down to scale faster - and better - down the road.

Huggy Rao & Bob Sutton: Scaling Up Excellence
6 minute YouTube
  • Can scaling be learned? You need to make scaling into a competency.
  • What's the first step a leader should take when scaling up excellence? You have to clear out the bad stuff first ... because bad is so much stroonger than good.
  • How do you define excellence? People do the right thing even when no one is looking over their shoulder.
  • What is the best mindset for successful scaling? A predisposition to action. Knowing what is sacred in an enterprise. Aware of what is taboo. If people don't know those two, they'll wait to be told what to do.
  • Why is standardization important when expanding into new markets?
  • What's your most important advice for managers? Big teams suck. It's a cognitive load problem. The ideal team is usually 4 or 5 people.
  • What's the most common mistake organizations make? You need more than just the stars. You need the "Sherpas."

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